pD
phillip D
1 reviews | Active since Nov 2016
20 Dec 2019, 07:41
taking money from my
Capitec has now for the 4th time deducted my loan repayment not on the date agreed upon. every time when some one pays money into my account capitec takes my loan repayment. i have called yesterday and they promised to reverse it in 1 hr. its still has not been done. i am mostly left red faced because i need to pay people or pay for purchases but capitec took my money. i dont mind if my salary is paid in and reflects, but not before my salary has been paid in.
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Replies (3)pD
phillip D's updateReviewer Update
20 Dec 2019, 09:35the money was reversed at 9 am 20th dec after a promise of 1 hour. the fact still remains that i did not agree on these dates.
pD
phillip D's update20 Dec 2019, 09:35
Reviewer Update
the money was reversed at 9 am 20th dec after a promise of 1 hour. the fact still remains that i did not agree on these dates.
Capitec Bank's replyOfficial
20 Dec 2019, 10:29I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply20 Dec 2019, 10:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
06 Jan 2020, 08:25Good day Phillip D
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply06 Jan 2020, 08:25
Official
Good day Phillip D
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank