CS
Claudia S
1 reviews | Active since Sept 2021
17 Oct 2022, 14:47
Taking 6 days, and counting for a credit application!
From the 11th till today I have been waiting for Capitec to contact me in regards to my credit application. I have phoned them numerous times and each consultant tells me a different story about why they havent contacted me yet. All my documentation has been submitted. All checks have been done. So how is it possible that Capitec takes 6 days to contact a client that has been banking with them since 2011??? Dont bother applying at Capitec if you are in need of emergency funds!!!
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Capitec Bank's replyOfficial
17 Oct 2022, 14:49Good day Claudia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Oct 2022, 14:49
Official
Good day Claudia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CS
Claudia S's updateReviewer Update
17 Oct 2022, 14:51Yes, just postpone it even longer. I should just close my account with you and go and bank with a company whose employees actually do their job
CS
Claudia S's update17 Oct 2022, 14:51
Reviewer Update
Yes, just postpone it even longer. I should just close my account with you and go and bank with a company whose employees actually do their job