LE
Leanna E
1 reviews | Active since Sept 2022
23 Sept 2022, 17:04
Taking 4x the fees for 1 transaction. Ongoing issue every month
I have complained last month and was brushed off. This month again there are banking fees off, 4x sms fees for 1 transaction going off. Doesn’t sound like much but 100 000 clients x R1…… You do the math.
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Replies (2)
Capitec Bank's replyOfficial
23 Sept 2022, 17:07Good day Leanna Els
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply23 Sept 2022, 17:07
Official
Good day Leanna Els
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
LE
Leanna E's updateReviewer Update
23 Sept 2022, 17:16Thank you Issue has been resolved, I spoke to one of your agents. It would be good if the transactions fees don't get grouped but rather shown with each individual transaction. .
LE
Leanna E's update23 Sept 2022, 17:16
Reviewer Update
Thank you Issue has been resolved, I spoke to one of your agents. It would be good if the transactions fees don't get grouped but rather shown with each individual transaction. .