1 reviews | Active since Mar 2009
Takes time to reverse payments
<p>On 21 January 2017 I went to Capitec to reverse an EFT I made to FNB and was told it will take 7 working days to be sorted. I was given a refernce number and on day 6 I called to followed and I was told by a consultant at Capitec the matter is still with their Admin department and it will actually take 7 to 14 working days. Really?! so if this was a matter of life and death I'd be dead. Really disappointed, I've never heard of a reversal taking so long.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Brenda
I refer to your post received.
I have urgently referred your complaint for our Finance team to supply you with comprehensive feedback on your concern. I will make contact with you immediately upon receipt of there feedback.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Brenda
I refer to your post received.
I have urgently referred your complaint for our Finance team to supply you with comprehensive feedback on your concern. I will make contact with you immediately upon receipt of there feedback.
Adwena Williams
Complaint Officer
Capitec Bank