Take your clients serious and improve your services.

Let me take the moment to thank Capitec for their effort in providing affordable service to those in need and point out a few things that really think twice about having their account, which i don't see a need to have.

Can you take your time in looking at the clientele you serve, problems they encounter with your services and better/quicker ways to deal with complaints... (Big or small)

I just encountered 2 incidents that actually made me loose confidence in Capitec and will always advise my circle of friends/family/colleagues otherwise. One, people find it easy to hack and use clients information and even take money off account without you lifting a finger to help protect them.... two, Your ATM runs out of cash and still remain active and process transactions as if clients withdrew funds even though its not the case..... then you take seven working days to INVESTIGATE!!... which you actually charge to resolve our problems! How much of sense does that make??

Would you be so kind fins a better way to resolve this problems and communicate?? At the en of the day, we are your clients and entrust you with our hard earned money..(which ill never do tot Piet kom)