Take action and fix the problem

Last month I had an issue with capitec as they couldnt debit my account for their loans repayment and I'm the one who phoned them to make another payment arrangements, this month same issue again and again I call them to make another arrangements, and I even give alternatives ways in order to resolve this, and still no assistance and they tell me this can't work this can't work but what are you doing about it?

I'm the one who running around trying to resolve this, why? Coz I'm trying to save my credit reputation. And what i get from you? A call from one of your staff who sounded like had no idea what was happen but calling her self competent but didnt seem like that to me coz she didn't have time to listen but just to ask me why the account is in arrears and telling me as a client to treat her as human, you call that competent? And what came into my surprise is that when I asked her to check the note on their system to see what happend last month.

I get that it totally misleading, as it says 'I was not aware' while I'm the one who called them.

I've always loved capitec but this time I really wish I dont have to ever deal with you ever again.

Please attend to my problem and make sure it doesn't happen again.