1 reviews | Active since Feb 2018
TAKE ACCOUNTABILITY WHEN ***** TRANSACTIONS HAPPEN
My incident ***- ***** Case- I phoned on Saturday morning 5:45 about my ***** case- Instead of the Consultant reverse the payments to the *****sters imediately they requested a case , got the case number the same day emailed it in. 16 December 2023 logged- No one worked on my case until the following week. ( the reply of Capitec : "Capitec Bank was not able to salvage any funds due to the matter being reported after the ***** occured") A WEEK LATER THEY WANT TO SALVAGE MY MONEY - When you call the first time to the ***** department - At that moment reverse the money. i HOLD CAPITEC ACCOUNTABLE FOR MY MONEY BEING ******, THEY QUICK TO SAY ITS NOT AN INTERNAL PERSON WHO DID THIS. SASFIN bank has confirmed that all funds were utilized by the time the matter was reported to the bank. Standard Bank has confirmed that all funds were utilized by the time the matter was reported to the bank. Read the above -- funds utilized byt the time the matter was reported.. I HOLD CAPITAL ACCOUNTABLE FOR NOT ACTING IMMEDIATELY. In Soweto Live - Another client money was withdrawn from his bank account while being in Capitec Bank infront of the consultant his app didnt work properly. He tells the consultant , she tell him to get a Case number... CAPITEC DIDN'T ACT IMMEDIATELY... TO REVERSE HIS MONEY... SAME FEEDBACK WAS EMAIL TO THE MEMBER - Banks that received the money was withdrawn immediatly now Capitec cant pay back the money..CLEARLY THIS IS AN INSIDE JOB .THE SAME EMAIL WAS USED TO REPLY TO THAT CLIENT... i HAD TO GO AN OPEN ANOTHER BANK ACCOUNT. i WANT MY MONEY BACK... CAPITEC YOU HAVE MY INCIDENT NUMBER AS ABOVE --- EMAIL ME I WANT THIS TO LOOKED AT -- I WANT MY MONEY BACK I AM GOING TO SOCIAL MEDIA
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
