Systems not working

I am highly irritated at the incompetence of capitec bank today, I called the call centre to enquire about registering of shopping online, the lady said I need to go to the branch, I even told her what an inconvenience it was to go to the branch for every little thing and she told me that's the reason why they open at all these extra hours. she even proceeded to let me know which branches were near me. When I go to the woodmead branch the lady tells me that the registering service does not work and IT will inform all branches. Did it ever occur to anyone that we take time off work and use petrol to get to these branches??? I am very irritated and suggest that someone registers me without having to go to a branch, or better yet, bring a mobile van to register me at work or reimburse my petrol. For a bank that claims to be so innovative this was stupid