Systemic security failures and predatory fees – Capitec must be held accountable

I am writing this to bring public attention to Capitec Bank’s blatant disregard for client security and their ongoing practice of quiet, predatory fee deductions. My account has been subjected to systemic vulnerabilities, and instead of protecting my funds, Capitec has allowed unauthorized exposure while draining the account with unjustified service charges. This is not an isolated incident; it is a pattern of behavior that has been going on for far too long, and everyday South Africans are bearing the brunt of it. When confronted, the bank hides behind scripted responses and avoids real accountability. I refuse to accept standard customer care excuses. I have formally escalated a demand to their executive management for a full forensic audit of my account data, security logs, and fee structures. I am dealing with them directly regarding the private resolution of the financial damages caused, but I am making this public because consumers deserve transparency. If Capitec fails to address this systemic negligence properly, this matter is heading straight to the National Financial Ombud Scheme (NFO).