System Updates Leave Payments Impossible

Been banking with Capitec for years, now with all their constant updates I can't make EFT payments from my account online because I don't get notifications, the WhatsApp maze you need to go through to chat to an agent is nothing short of an annoying time wasting exercise. Even with a reference number you can't get an update. Capitec are getting too big and like most banks, losing sight of CUSTOMER SERVICE! When my utilities get cut off I assume Capitec will be paying the reconnection fee due to their inability to resolve issues caused by their constant system updates?