System PROBLEM - pending transactions

On 7 December 2024 i made a purchase was redirecred to my Banking App only to be informed i reaxhed my online daily limit. So obviously the order should have been declined. Went back into the merchant online where it cleatly showed the item is still laying in my cart. Went back to my banking app and increased my daily limit. I did not even had a chance to go back to my card and There Mo ney deducted for a ****ing purchase that dod not link woth the ****ing purchase. Immediately WhatsApp Capitec only to be ****ing told I need a cancellation letter. Well i have a mesaage proofing the merchant never recived the ****ing order. I am a regular custoner from the merchant and all my purchases is showing on my profile. I have proof that the nerchant agree they did nit recive a order nor did they rec9ve my money. The payment is niw pending four days and capitec just dont want to assist. You can clealry see o. HELLO PETER that your syatem had another ****ch rhis weekend. I want assistants and please ensure it is soneone that knows there job to phone me after 16h00. My contact details ***. And dont phone me to send me from pillar to post. If i need to send this to the ombudsman i will do that. Because the proof is on Hello Peter that you clearly had a system problem over the weekend. I am not waiting 40 days for money to be trf back to my account. I do believe this is theft amd with a the money deducted in total you are earning interest somehow. Or in a way Capitec Bank benefits.