OZ
Onesimo Z

1 reviews | Active since Dec 2017

12 Dec 2017, 16:08

System Offline!

Capitec system has been offline for 2 days, Haven't been able to deposit money that is needed urgently. No communication via sms or email updating clients of the issue.

Please do something!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply12 Dec 2017, 16:33
Official

Please accept my sincere apology for the inconvenience this matter has caused.

Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply18 Dec 2017, 16:15
Official

Good day Mr Zonke.

Please be advised that I have been attempting to contact you via telephone and email to no avail. Please feel free to contact me if you would like to take the matter up with us at later stage when you feel comfortable to do so.

Kind regards

Keshia Nomdo

Complaint Management Officer

Complaint Management

Best regards,