System not working leaving staff unpaid.

I, like everyone else, had problems when the Capitec site was shut down on the 20th July 2024. The day after, when systems had been restored, I needed to pay my staff their weeks wages. My staff return home after their week of work which is not in Cape Town. I have started paying them with the Capitec Send Cash as a security measure which is installed on my computer, I constantly received a pop up message informing me that Send Cash was not available and to try again later. This persisted through the weekend with constant calls to the help line. Eventually on Monday 22nd July after spending over an hour on the phone with the help line agent, I was informed that I had best go to a branch to get this resolved. I live some way from the nearest branch, but was desperate to get my staff paid. The lady at the branch did her best. I drove to the branch again the following day to follow up - sadly with no positive result. My problem has been escalated to various departments. I keep trying the Send Cash in the hope that it works - but more than a week later, it doesn't work. Question - should I just close my account and go elsewhere? It is ridiculous in this day and age that this problem has been unresolved after this time.