System delays and shortage of staff

Went to Capitec , update my credit facility I receive an sms and calls to go to the bank to update my to the new facility. I went there today , I waited for a while for a consultant to help because the queue was long and there were not enough consultants I waited regardless . Finally it was my turn but they told me that the available consultant is still new and she will not be able to assist me , I had to wait for the next consultant . When I finally got to someone who was able to assist me the system went off line and she couldn't assist me because of this. I was upset because I had waited for long and at the end of the day I got no assistance . I suggested that I would come back later but I don't expect to wait in the queue again since I had waited before and she told me that I would have come back and wait AGAIN. I would like to suggest that Capitec fully traines their consultants especially the new ones and sort out their system issues, I can't be standing in a queue for more than an hour and not get assistance and all I am told is come back later and stand in a queue again.