System and systems error

Good Day,<br> <br> 1. I had a loan with Capitec, which the payment was supposed to go off in 3 months debits. To my shocking surprise, IK paid off 3 debits but still have outstanding balance due of R428.74. How is that possible? Daylight *****ing???<br> Please fix this ASAP.<br> <br> 2. I was given a form to go to home affairs because your staff suggest that my ID has a duplicate, while infact the message on the screen says ? Prevent loan/savings 'ID Document invalid' was added to this account on 24/02/2015. Why would this message have to do with a duplicate? Well if there has been anything added to my account it must be in your branches because that is the only place we allowed to access our accounts. Now your staff member gave me a form which suggest that my account is duplicate which I should take to home affairs? Why suggest that it is a duplicate if the system says an invalid ID was added?<br> <br> Please fix your systems or allow us to leave your bank.<br> <br> I am really not impressed with this treatment lately.