system always offline

I called capitec on the 27th of April 2015 to ask them if they can revise a debit order that went off my account they then told me that I will have to come In side and I went they telling me that their system is offline im sick and tired of this branch they always offline and the worse is that they wont update the clients on what is going on they will be busy on they private calls. I am sick and tired of this bank nd they bad servise