Switched my debit orders with my permission

I am so disappointed in Capitec, they switched all my debit orders etc without my permission!!!I specifically told the lady at the branch to contact me in Dec 2015 for me to decide whether or not I would want to switch to Capitec, The only reason I didn't want to switch because Capitec bank falsely advertised that their bank charges are R5.00. The conversion's team leader Braam said they tired to contact me on numerous occasions and could not get hold of me.... how does not getting hold of me warrant the decision to switch my debit orders.