SWITCH NIGHTMARE

<p>I am utterly disappointed in Capiect Bank. I went in Branch (braamfontein ) on the 3rd February 2017 to have my account switched to Capitec Bank. They promised to have all my debit orders switched by my next pay date of the 25th. I signed a couple of forms which i was told were just to authorise the switch from my previous bank and a letter for proof of bankiing details to give to my employer.</p> <p> </p> <p>All my debit oders were switched except for my Capitec Bank loan accounts, which i noticed did not debit when all the debit ran except for them. I went in branch (dobsoville) to enquire and the consultant advised that the loan accounts hadnt been swtiched to Capitec. She did however repay the months installments manual but failed to cancel the debit request made to my Standard bank account which obviously returned and charged me an access of R 413 in rejected debits which were honored.</p> <p> </p> <p>This was taken up with Capitec and i sent them a copy of my bank Standard bank statement with the amount (- R 413) in unathorised overdraft and they advised that this will not be refunded back to me as i had signed a waiver form indemnfying them of loss. (This form might have been signed , however this was never brought to my attention when signing and a copy of the agreement wasnt given to me for my perusal).</p> <p> </p> <p>This is unfaire to me as a Capitect customer as the situation was prejudice to me, had i not gone in branch to have the error rectified i would have been in arrears, i gone in and have the error rectified and im punished with a loss of R 413. </p> <p> </p> <p>i repeat utterly dissapointed with my switch.</p>