SWIFT TRANSFER DELAY

Good day,

I worked last year overseas and did a SWITF transfer on 9th November 2021 to my Capitec account. According to an agent (after numerous emails) they've returned it back to the overseas account on the 12th of December 2021. So I've contacted the overseas branch, according to them no amount is showing on their side.

Since I arrived in South Africa during January 2022, it a struggle to get hold of Capitec. I drove to Stellenbosch branch, where I was informed that I could not see an agent and they will contact me. On the 25th of February I was there at the Stellenbosch branch and the lady sent me an email afterwards to say that they have sent an email to the overseas bank - after a month I have not received any response yet. I am constantly phoning the branch (FOR THE PAST 2 WEEKS NOW) and it is all the time saying: They are experiencing high volume of calls. IT IS MY MONEY THAT I HAVE WORKED FOR, NOBODY CAN SAY WHERE MY MONEY IS?

Regards Avene Johnson