TW
Tertia W
1 reviews | Active since Jun 2021
14 Jun 2021, 15:48
Suspicious card payment
After a suspicious card transaction I immediately went to Branch to reverse they immediately change card which i immediately paid for. they said 7 to 14 then funds will be in my account. Now after 14 days I phoned enquiring only to be informed 45 days. It is rather rediculous customer should have the right to demand money back within same day
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Capitec Bank's replyOfficial
14 Jun 2021, 15:52Good day Tertia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply14 Jun 2021, 15:52
Official
Good day Tertia
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,