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daisy T
1 reviews | Active since Jul 2020
17 Mar 2023, 13:12
Suspended account
My account has been suspended from last week Friday, after someone sent me money. I reported the issue on Monday and provided the affidavit and certified ID copy as they requested, I have had no feedback from you guys. When I follow up on the WhatsApp number all they say is the incident is being investigated and you will get feedback, nothing has been done yet. Sent an email to forensics as well but still my account is suspended, this bank is really disappointing, all I want now is my money and I move to another bank.
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Replies (3)
Capitec Bank's replyOfficial
17 Mar 2023, 17:26Good day Daisy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Mar 2023, 17:26
Official
Good day Daisy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Mar 2023, 17:29Good day Daisy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Mar 2023, 17:29
Official
Good day Daisy
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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daisy T's updateReviewer Update
18 Mar 2023, 08:03Capitec bank services is really appalling, I mean someone called me yesterday a few hours after I posted this, I told them what happened and all he said was let me investigate, and I will call you back shortly, he hasn’t called back. Seriously your service is disgusting, I just need my money and after that I’m changing banks
dT
daisy T's update18 Mar 2023, 08:03
Reviewer Update
Capitec bank services is really appalling, I mean someone called me yesterday a few hours after I posted this, I told them what happened and all he said was let me investigate, and I will call you back shortly, he hasn’t called back. Seriously your service is disgusting, I just need my money and after that I’m changing banks