Suspected *****

On the 14th of June my account was debited with an amount of R999.98 with an iTunes reference and it was debited again on the 15th with the same amount and another reference. I reported the incident on both iTunes and the bank and an amount of R9899.99 was reversed back because R9.99 from that whole amount was authorized for an iTunes purchase. The second amount though was withheld by the bank and it was showing on my pending balances for over a week. On the 29th the bank sent me an sms stating that the funds were released back to my account, when I checked the balances there was no difference. After printing the statement I realized that there was still no difference and there had been no difference also on the next day when I printed the statement. When I contacted the bank they still told me the funds were released back and wouldn’t show on the statement because they had never really left my account, yet the available balances always were shot of R999.98 since then. Their complaints management officer, Wendy Mbelekane sent me a long email today trying to justify these acts but there is a lot that is not adding up from the provided information and still the amount of R999.98 is not showing anywhere. I have done calculations and everything and it can’t be traced.