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Phumlani M

1 reviews | Active since Feb 2019

14 Feb 2019, 15:10

suspected *****

out of the blue capitec suspended my bank account and to my surprise i find out that even the call centre could not help me and asked me to use lawyers to subpoena the bank for reasons behind the closure.

why recieve monies through my bank if you have suspended it? i understand the account is theirs but the money in it is mine and what happened to me was wrong on all counts.

when will banks respect customers enough to let them know in advance if they think there are irregularities taking place within their accounts.

im deeply disappointed at the banks conduct. i wish i was made aware of any or suspected activity taking place within my account because the worst surprise was when i was trying to transact and the automated teller machine declined my transaction not for the lack of funds but because capitec decided i cant have my own money.

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Feb 2019, 08:58
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank