Suspected ***** case, Disgusting Bank

Terrible service from capitec. Ive sold my car and the funds reflected into my account. In 5 minutes i get an sms saying that my account is suspected for ***** and the funds are being held. I immediately call the ***** centre, then advised that the Sender needs to get verified at any Branch. I go to Lakeside Mall (Benoni) capitec branch with the sender, the consultants are unaware of the "verification" needed to be done, and they call the ***** centre themselves. Then we are asked to go to a Police Station to make affidavits confirming the sale of the vehicle. Done. We return to the branch with affidavits which are emailed by the consultant to the ***** centre.

The next day, 6 calls in, no Real assistance. ***** Centre consultants are so misinformed about cases and do not whats going. I have suppliers to pay. Capitec does not care about peoples livelihoods. I am told that the matter is being escalated for hours and i am still waiting for a team leader to call back as promised.

CAPITEC needs to take notes from other banks like FNB and ABSA, who do not waste their clients time, by verifying clients promptly and accurately. NOT BY DISRUPTING OUR FINANCES FOR DAYS.

I am officially DONE with Capitec. THE CAR IS GONE, AND I HAVE NO MONEY TO SHOW FOR IT. Your money is not safe with them!!