PH
Phillip H

1 reviews | Active since Aug 2020

21 Aug 2020, 11:35

Survived Covid 19 to be killed by Capitec bank

Capitec ***** It's now a week ago that capitec transferred ALL my money in my account to three other other Capitec accounts. This not only left me destitute but with no food and urgent medication I need for my Congestive Heart Faiure. Three Transactions were made. Two transactions of R75 000 each and one of R53 000 totalling the amount of R203 000. Everything in my account. As this coincided with the loss of my cellphone I immediately reported this to the Capitec call Centre on Friday 6pm. They said they cannot help me, cannot reverse it, cannot put a hold or nothing on these accounts as thgis is not 'verified" but gave me a reference number and that I should take it up with SAPS. This I did but SAPS said they would not allow me in the police station with such a complaint unless I have verified bank statements to this effect. As soon as the Capitec Branch in centurion Mall opened I laid my complaint again. Again the Manager and and a number of her staff and a 'visiting' assistant branch manager confirmed that they can do nothing about this and cannot put any hold on these Capitec accounts where the ***** took place. They also confirmed that 3 transfers totalling R203 000 were made from my account to three other Capitec accounts, but they cannot do anything about, neither put a hold on that accounts as well. I then went to the plice station as advised, together with a 3 month statement, to open a case. In the meantime Capitec's handling of this, its customer service, everyting was atrocious. Only a horrible SMS that I have no money now and speak to SAPS, which is like a lost case. In literally 2 minutes Capitec bankrupted me. This is not just ***** committed by some ********. This is worse. ********** from Capitec by itself. I have now no money for food, LIFE saving urgent needed medication, shelter or anything. P.S. In order to complete this review I had to give a rating and I gave it a 'ONE'. The lowest option offered me. But thats too high as well.

0
Replies (3)
Capitec Bank
Capitec Bank's reply21 Aug 2020, 11:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
PH
Phillip H's update21 Aug 2020, 18:27
Reviewer Update
no good
PH
Phillip H's update21 Aug 2020, 18:28
Reviewer Update
I have tried all options including all complaint and call centres. You stole my noney