JW
Jaun-Marques Warricker

1 reviews | Active since Jun 2020

07 May 2024, 11:08

***** supporters

Good day

Im so frustrated and irritated by the Capitec Bank and there processes.

I sold my car to the person who paid R40000 into my bank account i handed him the car and the papers for the car as the money was in my bank account and available to go and buy a different Car for my family to get my kids to school and my wife to work and back home. Capitec froze my account without any prior investigation and now myself and my family are stranded as Capitec is taking there sweet sweet time to resolve this matter i have been in and out of Horizon branch day in and day out where the consultant said she will escalate this matter as we are not getting any feedback. I have submitted police affidavits with certified copy of my ID as requested at first on 30th April for Capitec to make a fool out of me. Capitec customer service is very very very poor

0
Replies (3)
Capitec Bank
Capitec Bank's reply07 May 2024, 14:09
Official
Good day Jaun-Marques Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
JW
Jaun-Marques Warricker's update08 May 2024, 08:11
Reviewer Update
I will be waiting for the call before the end of business today 8 May 2024

Kind Regards
JW
Jaun-Marques Warricker's update08 May 2024, 15:47
Reviewer Update
As expected no communication as promised I regret using Capitec as my bank the lies the incompetence is so frustrating