Supervisor: Mbali Ngwenya /call ***

i called the *** number regarding an sms my mom received that she will be debited R230 at the end of the month. The first consultant agreed to calling my mom back since they cant help on a transferred call or conference call. My mom is a pensioner and she can not afford airtime hence she asked me to help her with my work phone. first consultant called her back but then line got cut off. I then called in again with a conference call, i asked for them to call my mom again but they refused. I then asked for the supervisor who i thought will give a better service but she didn't care about customer service to a pensioner. How can a bank allow other companied without their client's permission, what happened to deb icheck, she did not authorize anyone to take her money. I believe our banks should protect us and our money as their customers.