Super be*******

So I did a cash send on the 2 Feb 2022,changed the pin on the 6th Feb 2022 went to the strand branch to withdraw the cash send a d while I was with a consultant from 11h55 my money was withdrawn from a Germiston atm at 12h08 without me sharing my new pin I changed after 3 with anyone. Complaint was logged and I am still waiting. More than a month and all they tel' me is they still busy. How can you have a system in place for a bank that give so many problems. I was told by the customer service consultant I am not the only cash send problem. So how many people are loosing money by the capitec bank cash send system?