Super bad bad bad banking services

I opened a business account early November 2023 and online banking was never activated. went to various branches including mercantile, people at customer simply don't create a profile. my business is on the brink of collapse as I cannot transact on the account. can't pay suppliers or salaries. supplier will terminate service if not paid by close of business today (2024-01-04). numerous emails sent to relationship banking, not being responded to. online banking staff at Capitec bank non-caring, do not do due diligence and extremely non-responsive. no senior personnel care to intervene. Bank is bad for business and negligence by staff will attract lots of litigation, but after having collapsed my business since I cannot transact on business account.