Sunnypark capitec bank has the worst service.

I walked in to Capitec bank on the 28th of November to apply for a loan,I was assisted by the lady call Paballo who first told me that she wont be able to help as I arrived at the time when my employer had knocked off and she wont be able to confirm employment,then the agreement was she would confirm employment the next day,this was facilitated by a manager who was on duty on the 28th of november I made it clear that I work in Bryanston and the next day I will arrive at the same so we should not have any issues.on the 29th I arrived at Capitec bank Sunnyside round about the same time,I asked for Paballo to assist as agreed the previous day.wghen she finally sat down with me she acted confused and she told she cannot help as my employer cannot be reached but we agreed that she will confirm during the day with my employer so that when I come to the bank we proceed.she told me that she did not take my payslip and I handed everything to her on the 28th of November,I would like Capitec sunnypark to confirm this via their cameras that I did not hand over my payslip,I believe Paballo is not an honest consultant,how does Capitec bank trust her with Clients information?I will spread the word about this Branch until something is done.I drove from Bryanston to Sunnypark Branch for two days for lack of assistance. the manager who was on duty on the 28th of November was not present on the 29th November.