TH
Tshediso H

1 reviews | Active since Oct 2019

02 Apr 2020, 08:53

Suicidal and helpless

I have never thought of taking my own life but now i understand why people commit suicide, and its a lot of reasons why including being at your lowest point with nobody willing to listen to your cries for help, including Banks like Capitec Bank that has no compassion and respect for poor black people and honestly thats exactly what im feeling right now, suicidal and its just a matter of time. I have catalogued every Email, every name of Capitec Consultants and so called Managers who all refused to help me out of the situation They themselves put me in to.

Does a black mans life worth R3000. In the eyes of Capitec Bank and its employees money comes first and everything after. I spent morethan a week trying to get my money from Capitec and they refused citing defaulting last time.

But what Capitec Bank fails to acknowledge is that the R3000 setoff is ******** in that they didnt follow the prescripts of the law and rules and regulations that requires a Bank to notify the client before effecting setoff precisely to prevent snowball effect whereby clients end up in a position im in now with no.way out and your family particularly Kids suffering physically and emotionally due to poor decisions by Capitec.Bank.

I cant stand to see my 7 year old boy asking for money for bread and i cant provide because of Capitec Bank. I just cannot stand talking to my sickly mother and having no words to explain why i didnot send her money this month because Capitec Bank took 45% of my salary to satisfy its desire for capital and wealth and controll at all cost.

At all costs including my life cost, i feel helpless, emotionally drained, disappointed and i believe this couldn't have happened in this time of lockdown where every penny counts. Even when Banks are being asked to be compassionate about their customers and extend payment holidays due to Covid19 lockdown for Capitec is business as usual.

Once i make true on plans every email and names and email addresses of every Capitec employees and Managers will be published so South Africa and the world can understand why i took a decision i took and that it was not out of corwadice but because of the cold hostile reception.im getting from a bank called Capitec.

Many will say im a ***ard..i say YOU have to be in my shoes exactly to understand my actions. My Son will grow up knowing that Capitec Bank didnt just push his father to the limit, Capitec Bank broke his father completely. .

Who to turn to in this difficult times.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Apr 2020, 09:35
Official
Please accept my sincere apologies for the frustration which you have endured as a result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank