Sudden service shock from my fav bank

I am typing this with a friend next to me who had a terrible experience today (she hasn't got Hellopeter account) at Campus Square in Auckland Park. She is a 52 years old lady, wanting to open savings and TFSA there. The guy there (name not known) had treated her like she is a ********, opening an account at Capitec was declined, because her driver's license was not accepted (her ID was lost recently) and the whole experience was very very bad

We can fly out of Joburg on airlines using our driver's lic, but when you stand on a queue for an hour, to move few hundred thousand rands into Capitec, then the driver's license means nothing - same driver's which is directly linked to a valid ID with the big brother !

At 15h27 today, out call to Capitec, which was to a lady working from home, was put down due to my allegedly foul language.

Rather shocking.. Or better put - so short sighted .. I virtually had to fight with her to open in Capitec and move everything from **** bank, and she eventually agreed - telling her what a great bank Capitec is ! It could have been an isolated case of front end guy, I am busy hearing a terrible service, like half asleep, 0 interest, 0 eye contact and so on ..

Call me