ZH
Zamokuhle H

1 reviews | Active since May 2013

29 Jun 2021, 11:44

Such a ****

I just feel ******, R70 charged for a card reissue not because my card was damaged just because it was old and the Bank's ATM couldn't read the chip or mag tape I had to pay for something that wasn't my fault, just normal wear and tear of the card. I feel like this is a **** because I did not get charged initially for opening the account and having a card issued so why should I pay so much for it to be replaced coz it had run out its life cycle. This is an absolute **** and this bank should be ashamed of itself for being so unreasonable and uncaring. I don't blame Sbusiso Zuma the consultant that helped me at Estcourt branch, it's the Bank's policy that is designed to make the rich richer and the poor poorer....its disgusting

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Jun 2021, 11:47
Official
Good day Zamokuhle

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
ZH
Zamokuhle H's update30 Jun 2021, 15:02
Reviewer Update
I would like to thank Neesha from the complaints department and Nadia Mdletshe from the Estcourt branch for their efficiency and great service. You guys are superstars. Keep up the excellent work. They managed to get my issue resolved so quickly, effortlessly and with grace and friendliness. I want you to know that I appreciate your efforts, and hope that your company appreciates the great value that you add. Thank you both so much. ?