Successful suspending the hearing impaired

Sunday 20/2/22 09:***3 Operator Unknown. Successfully blocking the hard hearing. This is my experience with one of the leading banks in South Africa. I have blocked my account on the app with a reason unknown to me. I says on the app " Access Suspended" contact 24hrs client services which I did indeed. I told this lady that I have a hearing problem - she said sorry. I have to answer some questions, I experienced some problems so I gave my phone to my wife. This lady MUST speak to me. Although I have problems to answer this questions as I cannot hear the answers properly I heard that she cannot help me I must go to the bank!! Really?? this is the worst service I received from a bank. Hey man, you are hard hearing, go to the bank if you want to check your balance!! Fantastic Capitec Bank you are extremely helpful.