MS
Mbokeleng S

1 reviews | Active since Feb 2012

24 Apr 2025, 14:13

Subscription not Authorized

"Hello, I'm experiencing an issue with unauthorized deductions from my account. Despite canceling my Google subscription and providing proof, your team continues to deduct R750 without my authorization. I would like to request an investigation and reversal of these deductions. Can you please assist me with this matter?", This has been going on for Month "Hello, I'm experiencing an issue with unauthorized deductions from my account. Despite canceling my Google subscription and providing proof, your team continues to deduct R750 without my authorization. I would like to request an investigation and reversal of these deductions. Can you please assist me with this matter?"

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Apr 2025, 14:40
Official
Good day Mbokeleng, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Best regards,