RA
Rae A
1 reviews | Active since Oct 2024
28 May 2026, 21:51
Subscription Charges
Good day
There are two Apple subscriptions that ms been trying to be deducted every few days. I have called the call center and they said to take it up with apple however I do not have an my active subscriptions besides one of 59,99 of my cloud account.
I was told capitec cannot assist other two that’s been deducted. Please let me know how to stop this payments or would I need to leave Capitec to avoid these deductions as it seems it may be
Please contact me on ***.
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Replies (2)
Capitec Bank's replyOfficial
28 May 2026, 23:38Good day you are through to Capitec bank.
Please go to:
Open the Settings app.
Tap their Apple ID name at the top.
Go to Subscriptions.
Select the subscription and tap Cancel Subscription.
To request a refund:
Visit reportaproblem.apple.com.
Sign in with their Apple ID.
Click “I’d like to…” and choose “Request a refund.”
Select the reason and the subscription.
Submit the request.
Capitec Bank's reply28 May 2026, 23:38
Official
Good day you are through to Capitec bank.
Please go to:
Open the Settings app.
Tap their Apple ID name at the top.
Go to Subscriptions.
Select the subscription and tap Cancel Subscription.
To request a refund:
Visit reportaproblem.apple.com.
Sign in with their Apple ID.
Click “I’d like to…” and choose “Request a refund.”
Select the reason and the subscription.
Submit the request.
Capitec Bank's replyOfficial
28 May 2026, 23:58I understand you might be unavailable at the moment, and that's completely okay. Whenever you're ready to continue our conversation, please know that we're here for you and always happy to assist. Your continued trust means a lot to us, and we truly value you as our loyal client. Looking forward to speaking with you again soon. Thank you so much ❤️
Capitec Bank's reply28 May 2026, 23:58
Official
I understand you might be unavailable at the moment, and that's completely okay. Whenever you're ready to continue our conversation, please know that we're here for you and always happy to assist. Your continued trust means a lot to us, and we truly value you as our loyal client. Looking forward to speaking with you again soon. Thank you so much ❤️