Subject: Request for Immediate Activation of My Bank Account(***)

Dear Capitec Customer Support,

I hope this email finds you well. I am writing to express my frustration and disappointment regarding the ongoing issue with my account activation. Since 2021, I have been battling to have my account activated, but despite numerous attempts and multiple visits to different branches, the matter remains unresolved.

What concerns me the most is that, when Capitec decided to close my account, I was neither called nor informed via email or message. Since then, I have been repeatedly summoned to branches and received calls from Capitec, but each time I visit, I am either told that certain documents are required (which were never mentioned in prior communications) or that a reference number is missing, among other issues. This has been an ongoing cycle, and it is becoming increasingly frustrating.

It has reached a point where I am simply requesting that my account be activated so I can access my funds. I understand there are procedures to follow, but the continuous delays and lack of proper communication are unnecessary and causing undue stress.

I kindly urge you to prioritize the activation of my account and ensure that I can access my funds without any further complications. I would appreciate it if you could confirm the exact steps required to resolve this matter as soon as possible.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Kind regards, Sandile Arnold Ngubane