Subject: Ongoing Complaint – Debit Order Date Not Updated (***)

I am extremely disappointed with the level of service I’ve received. Since my initial request on 19 February, my debit order date has still not been changed, despite multiple follow-ups.

It is unacceptable that a financial institution is unable to action such a basic request. The complete lack of communication throughout this process is deeply concerning—I have not received a single call or update from your team.

To reiterate: Complaint Reference Number: ***7 As of 30 April, my account was debited again on the incorrect date, confirming that this matter remains unresolved.

Given the continued disregard for my request, I will be escalating this issue to the Banking Ombudsman and considering further action, including reporting this as unauthorised debit activity.

I expect an urgent response and resolution.