GM
Gloria M
1 reviews | Active since Aug 2022
03 Aug 2022, 15:56
Stupid stupid stupid bank
More than 7 days ago I made a cash sent and its still showing that its pending when I called the call center they advised it will clear after 7 days.please tell me which ****en bank advertising innovation takes longer to clear a cash send then when I send a letter to another country.its either you clear the damn cash send cos it's my money or send my money back into my account so I can withdraw I and do a manual cash send manbe with money market its probably quicker..I want my money and don't advertise what you don't preach
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Replies (2)
Capitec Bank's replyOfficial
03 Aug 2022, 16:53Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply03 Aug 2022, 16:53
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
GM
Gloria M's updateReviewer Update
04 Aug 2022, 15:30Today I get an email that Capitec is aiming to have the matter resolved by 10/08. I was advised that the matter was being investigated last week already when I called. Had I not complained I would still be told about 7 days that has passed and that's now being extended!!!!!!!! I hate the kind of service that's being given to me
Once resolved I will be closing my account
Once resolved I will be closing my account
GM
Gloria M's update04 Aug 2022, 15:30
Reviewer Update
Today I get an email that Capitec is aiming to have the matter resolved by 10/08. I was advised that the matter was being investigated last week already when I called. Had I not complained I would still be told about 7 days that has passed and that's now being extended!!!!!!!! I hate the kind of service that's being given to me
Once resolved I will be closing my account
Once resolved I will be closing my account