tS
teresa S

1 reviews | Active since Feb 2014

01 Jul 2016, 09:12

STUPID STAFF-UTTERLY PATHETIC

<p>TODAY I WAS AT EASTRAND MALL TO MAKE A DEPOSIT.</p> <p>I followed the queue and when it was my turn-the stupid lady that stands at the entrance WHOM "issues" a ticket based on the "queue" for customers that want to see the Bank consultants "INSIDE" THE BANK - decided to get customers from the "inside" to "JUMP" THE QUEUE. ? ? ? So much FOR Her knowing about advising customers "appropriately".? ? JUMP THE QUEUE? Clearly she has no regard for the other customers. Maybe thats what CAPITEC teaches their *********** staff-that do such menial tasks? Any how an argument ensued with the "internal customer" making all sorts of NASTY AND RACIAL REMARKS AT ME-as if I WERE AT FAULT? And all the while the Dumb-BLONDE just looked "dazed"-albeit she was the root CAUSE of the entire incident. CAPITEC YOU NEED TO START EMPLOYING PEOPLE WITH AT LEAST HALF A BRAIN CELL, AND THAT HAVE SOME CUSTOMER INTERACTION EXPERIENCE.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jul 2016, 11:55
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank