1 reviews | Active since Feb 2014
STUPID STAFF-UTTERLY PATHETIC
<p>TODAY I WAS AT EASTRAND MALL TO MAKE A DEPOSIT.</p> <p>I followed the queue and when it was my turn-the stupid lady that stands at the entrance WHOM "issues" a ticket based on the "queue" for customers that want to see the Bank consultants "INSIDE" THE BANK - decided to get customers from the "inside" to "JUMP" THE QUEUE. ? ? ? So much FOR Her knowing about advising customers "appropriately".? ? JUMP THE QUEUE? Clearly she has no regard for the other customers. Maybe thats what CAPITEC teaches their *********** staff-that do such menial tasks? Any how an argument ensued with the "internal customer" making all sorts of NASTY AND RACIAL REMARKS AT ME-as if I WERE AT FAULT? And all the while the Dumb-BLONDE just looked "dazed"-albeit she was the root CAUSE of the entire incident. CAPITEC YOU NEED TO START EMPLOYING PEOPLE WITH AT LEAST HALF A BRAIN CELL, AND THAT HAVE SOME CUSTOMER INTERACTION EXPERIENCE.</p>
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
