Stupid consultant turning a blind eye on a ***** case that makes me suspect this is inside job *****

13 January 2019, around 8.45am my sister went to Jabulani mall, inserted a card into the atm which after inserting the card and punching in the pin the atm went off and never returned the card. She waited for the branch to open in the few minutes and at 8.54am she suddenly receive a sms notification of money withdrawal from a dobsoniville atm.

When the branch opened she stopped the card at 9.03am and reported ***** on the account but she was told nothing can be done, she has lost the money.

Now i have a problem with this kind of service, there is no way i will accept this unless this an inside job which i will personally deal with to expose both the bank and individuals involved. i now demand an investigation to be done and full report . need refund done

the level of professionalism with your workers is very poor. so please if it one of your bosses everyone would have jump, she is your client and she has the right to get 100% customer service. ref ********** 813