KN
Khaya N

1 reviews | Active since Jun 2018

23 Apr 2019, 21:34

Stupid capitec bank with stupid rules

I never been so disappointed like this,last year a guy in was working with came with his brother to where I was working, then his brother asked to send the money into my bank acc as he showed me his capitec broken card,so he ask to send that R800 into my acc and I must withdraw it,I agree coz he showed me,then after that my account was blocked wit my salary inside ,I went to the bank to find out they said my acc was involved in a ******** what what what ,I asked them what were they talking about then I was told there was a lady that deposited that amount to that Guy's bank account, the same amount that was sent to my account and I withdrew it,so I couldn't get some of my funds since I couldn't get a proof of them like !my old payslips and it came with terms and conditions, until I had to give up,I was advised to get that guy with a affidavit, in went to fetch him from Ntuzuma E to Kkwamashu Capitec bank ,they said we must get a affidavit we went came back with a affidavit but still my acc was blocked for something I didn't do,

That was not the first issues ,the first issue my wife deposited R100 000 so I can do something then when I left kzn in 2015 to Mpumalanga Witbank ,I tried to buy some stuff my card declined I couldn't even get a bnb on the next day I went to them and they said my money was in holdings, for what I didn't know,I was so angry when they wanted a proof of that money nx then they released it after I slept in the road

I hate you capitec SNF please stop sending me your stinky SMS please,I don't wanna new about u I even hate when you're on TV,when someone asks for a money from me once they give me capitec acc I tell them straight sorry once you come with a diffrebanknacc I will then gibe u money.

You must ero a proper investigation before destroy someone's life,I think you're treating a black people like during the apartheid days

0
Replies (3)
Capitec Bank
Capitec Bank's reply24 Apr 2019, 11:52
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply07 May 2019, 10:31
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Tando MfengwanaComplaint ManagementCapitec Bank
KN
Khaya N's update07 May 2019, 11:29
Reviewer Update
Thanx a lot Tando, Yes he did call me as from yesterday ,promised to get back to me and he did, now i can go back to any Capitec bank to get my account back. Really appreciate your effort Mr Mfengwana Kindest regards Khaya Richard Ndlovu