1 reviews | Active since Sept 2016

08 Jun 2018, 14:00

Stupid call centre agents!!!! Pathetic!

Call centre keeps telling me that I do not pass the security check on a savings account. I can not go to the branch as they are always closed by the time I leave work. Pathetic service, my account is being double debited and I have asked them last month to reverse this, it has happened again. They have obviously not stopped it.

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Jun 2018, 15:20
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank