Stupid banking and poor service

Hi,

I just got off the phone and I am dumbstruck. All I am requesting is a settlement letter to be able to settle my account. The consultant assisting me then tells me that I need to go to a branch to get the letter immediately because if I want to get it via email I must wait 2 days.

So, in short, you do not have good customer service at all. You expect a customer to take time from work, drive to a branch, stand in the que, then print on PAPER to get it immediately. Instead of emailing it immediately. I asked the consultant is she can tell me my balance and she said yes, but she cant generate a settlement letter for the balance. Very stupid banking!