Stunned at service

I made a payment on my Capitec App. Capitec then put a hold on my account, for some reason unknown to me they "thought" it was a *****ulent transaction. They said the tried to phone me, but there were no missed calls on my phone. I went to the bank on Monday morning 9h00. They positively identified met at the bank (with photo and fingerprints).

It is 34 hours later, countless phone conversations from my side, and 2 emails sent on Monday (I got no response on that too), to try to get them to remove the hold on my account. Apparently the department that needs to do that cannot be contacted by phone, only by emails from the bank. They can not give me a time at all when the removing of the hold of my account will be.

I am just speachless about this and never thought the bank that I thought so much of would ever give me this kind of service.

Can anyone from Capitec contact me and confirm when the hold on my account will be removed?

I would rather close my account than go through this ever again.