Stuck atm

Atm got stuck while trying to withdraw an amount of R5000.00 at Makhado crossing on Thursday 01 February 2018,he immediately informed capitec employee who came with his own card to withdraw R350 afterwards. He was promised that the error Will be fixed after 2 days. Now he is been sent from pillar to post. Will he ever get his Hard earned R5000????????

He has a bank statement this.

Now capitec staff does not care about this problem. Where did the R5000.00 go to?????