SM
Stephen M
1 reviews | Active since Aug 2022
22 Jan 2026, 06:17
Struggling to make funeral arrangements since there's no money
We lodged a claim 7 days ago no payment received
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
22 Jan 2026, 06:36Hello, you are through to Ntombi,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply22 Jan 2026, 06:36
Official
Hello, you are through to Ntombi,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
22 Jan 2026, 06:37I’m truly sorry to hear about the difficulties you’re facing with the funeral arrangements. I understand how urgent and sensitive this situation is. Please note that while your claim was lodged seven days ago, payment can only be released once the claim has been fully assessed and approved.
Please provide me with you case number so I can check on the update quickly🙏
Capitec Bank's reply22 Jan 2026, 06:37
Official
I’m truly sorry to hear about the difficulties you’re facing with the funeral arrangements. I understand how urgent and sensitive this situation is. Please note that while your claim was lodged seven days ago, payment can only be released once the claim has been fully assessed and approved.
Please provide me with you case number so I can check on the update quickly🙏
Capitec Bank's replyOfficial
22 Jan 2026, 06:51Still there?
Capitec Bank's reply22 Jan 2026, 06:51
Official
Still there?
SM
Stephen M's updateReviewer Update
22 Jan 2026, 06:52***
Dates of burial: 24/01/2026
Dates of burial: 24/01/2026
SM
Stephen M's update22 Jan 2026, 06:52
Reviewer Update
***
Dates of burial: 24/01/2026
Dates of burial: 24/01/2026
Capitec Bank's replyOfficial
22 Jan 2026, 07:00Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.
Capitec Bank's reply22 Jan 2026, 07:00
Official
Please be informed I will be closing our conversation due to no response. Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.