Stranded next to the road because of Capitec's Incompetence....

<p>I actually do not have words to describe the fury within me.... this excuse of a banking institution decided today is a good day to put my account on hold for an apparent "suspicious deposit" made by myself in person in one of their own branches. At 18h30 I wanted to quickly draw some cash and put in some fuel into my car and realised I forgot my card at home.... I was close to Menlyn Mall so rushed off to Capitec because they open till 19h00 in order to get a replacement card so that I can get home... On my request for a replacement card I was informed that my account is placed on hold... I argued with the consultant because I was in one of their branches hours earlier making the deposit myself and surely if their was any issues one will think they would discuss that with you whilst you are in the bank or at least contact you in order to notify you of their actions in order for you to respond and/or clarify their suspicions.... BUT, NO.... NOTHING!!!! I am now faced with a nightmare... sitting 50km from my house with no access to my funds or petrol in my car... this is my only account and there is no one I can call for help.... My life is now officially placed in danger because of Capitec's incompetence to communicate or act as any reputable banking institution should act.... What makes it worst is the fact that I was in their Menlyn branch before closure, giving them an opportunity to rectify their so called suspicions in order for me to get home... but guess what? THEY CANT HELP ME... I AM IN ONE OF CAPITEC'S BRANCHES, EXPLAINING THAT I CAN'T GET HOME BUT THEY JUST NOT BOTHERED, NO EFFORT FROM THEIR SIDE TO AT LEAST MAKE SOME OF MY OWN MONEY AVAILABLE TO ME SO THAT I CAN GET HOME!!!! I am now sitting in my car "stranded"... I have made several calls to every possible Capitec number I could find on the internet but all of them unable to assist.... I do not have words nor can I believe that a bank in South Africa could do this to a person without any communication whatsoever and furthermore STILL being unable to assist you despite being in one of their branches before closure, trying to explain my predicament and willingness to clarify any concerns from their side in order to resolve the matter..... THEIR ONLY RESPONSE, SORRY WE CAN'T HELP!!!! It is my money, I am stranded and all you can say is you can't help!!!!!!!!!!!!!!!!!!!!!!!</p>