Stopped my account

I am very dissapointed with Capitec, I was paid my on my account then i started stransacting, in minutes my account was stopped, when I go to capitec and making calls, I was taken from pillar to post with some *********** agents who always gives one story of forensic nonsense, I need my money in that account they are busy saying we are waiting for fnb to confim the source of funds at that moment fnb says we have confirmed the source, its up to them to reinstate my account 4 accounts accounts are affected, the sender sent from his fnb to his capitec, he then sent to the agent, the agent sent me, I then send the owner of the vehicle I was selling, vehicle is gone money Is stuck with Capitec, we are told about some Prudence Mkhwa**** who is handling the case branch managers are calling and emailing her no response, I lost business this morning because I couldn't access my account my case number with Capitec is *** I want my money Today, your forensic don't have desency of communicating, you just get surprised, I want to move my money and close this account, I want to Aplaud the branch manager of Bracken City Nhlanhla and Tshifiwa (Went all out to assist even after closing TIME) who understood that the sender was also avaible at the branch himself and brought his proof of payment from fnb via his app but never helped because every is help because no one from forensics is available to assist this is stereotype tendencies of prolonging a simple thing too lazy not working