dH
david H

1 reviews | Active since Feb 2014

03 Jun 2018, 14:36

Stopped debit orders still active after 3 stopped attempts!!!!!!!!!!!!!!!!!!!!

I have stopped 4 debit orders 3 months ago on my Capitec Bank account. After stopping these debit orders they still go off on my bank account every month and I have to dispute and stop them every time. This is *******!!! I have bank accounts at every bank and Capitec is the only one with this problem. I want these orders fully stopped and all the stoppage fees and dispute fees refunded to my account or I will close my Capitec bank account.

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Jun 2018, 10:55
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Jun 2018, 13:52
Official

Hi David

Thank you for bringing your matter to our attention.

As per our telephonic conversation your matter has now been resolved in your favour and therefore closed, accordingly.

Kind regards

Donorique